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Reviews (1)

The Snugg

Product very good Service terrible

I ordered the item I bought on the 23rd Jan in good time for my husbands birthday in February, when it didn't arrive by 31st Jan,(the advert said it would arrive within 24hrs) I contacted the company, they said it would be delivered the next week. The item arrived 2 days later giving me the impression that if I had not contacted them I would not have received it, then they sent an email saying that they operate a very quick delivery service, when I replied that I didn't think their service very quick, they said the item I had ordered was only available to preorder, nowhere on the advertisement or the "thankyou for your order" email did it say anything about the item not being in stock. The item itself is very good but the service I received was not.

13 February 2013

Reply from Charon International Trading Limited

Hi,

I am really sorry to hear you feel this way.

I would like to assure you that this is not a true reflection of the usual high standards of service that we offer our customers.

The case you ordered was for pre-order only and once the stock arrived, your order was shipped.

If there is anything more, I can help you with please don't hesitate to contact.

Kindest Regards
TheSnugg

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thebramhalls
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United States

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