I never usually take the time to review companies or products but feel so compelled to do so in this circumstance as their customer service is totally unsatisfactory. I ordered Fireman Sam headphones, from a reseller on Amazon UK (they go by the following names; Etwist / ABC-UK / Electrolve), for my friend's little boy's birthday, to go with a present my friend had bought him. When they arrived they were the wrong ones; Bob the Builder! They have offered a refund or replacement but would not send it special delivery to reach me in time for his birthday, even though it was their fault. No explanation, other than repeating; "Unfortunately we will not be able to replace this item before Wednesday". This will make for a very upset little boy. Running a website that serves over 1.4 million monthly visitors, I know a thing or two about customer service (particuIarly when at fault). I will NEVER order from this reseller again and urge and implore you to go elsewhere.
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