Christine Croshaw´s profile
Reviews (1)
MedicAnimal.com
will never buy from this company again
i placed an order on january 29. got confirmation say delivery was 3 to 5 days. nothing arrived , no E.Mail to say it had been depatched. so i rang them after 6 days after waiting about 10 minutes i was told it will be depatched that day. 2 day later still no E.Mail to say it had been depatched, so my husband rang again the lady on the phone said it can take7 days to arrived( it was now 8 days.) she when away another 10 minutes, to say the order was now in the warehouse, it arrived saturday 11 days from ordering it. the lady was very rude and even said i hadnt rang up on the 6 day. so if my husband hadnt rang when he did order might not have been sorted yet .my phone bill for the 2 calls came to over £5. i have ordered from other companys had great service.
Reply from MedicAnimal.com
Christine Croshaw´s profile
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Thank you kindly for your review.
Unfortunately, due to an unexpected surge in orders, some deliveries were exceeding our stated delivery time of three-to-five working days.
Please rest-assured we are aware that your order has been adversely effected, and that we are doing all we can to get it to you as quickly as possible.
We apologise sincerely for any inconvenience. We fully understand these delays are simply not acceptable when the products we sell are so essential to the wellbeing of animals. To make sure this does not happen again in the future, measures are currently being drawn up to ensure we are fully equipped to handle any unexpected surges.
Our dispatch team has been working tirelessly to clear any outstanding orders and is now back on top of the order flow. Your order will be with you within 48 hours. Sincere apologies once again for any inconvenience.