Purchased tickets for Paul Weller at Delapre Park last November. Tickets did not arrive . Kept phoning ( big mistake ) . Was told that nothing could be done until 3 days before the event . The event was last Friday and I was only told that morning that I could collect tickets at box office at 5pm . I got there at 5pm as I had nothing in writing to confirm I could collect tickets. Ticketmaster do not send emails !!??!! . Box office didn't open until 6pm . When a lady from the Council arrived ( there was no one there from Ticketmaster ) she had pages of names of people all having to show passports etc to collect tickets that hadn't arrived . We did get in , but funnily enough , still didn't get a ticket , we just walked in .
My total cost of phoning Ticketmaster has now exceeded £70 . Please think twice before dealing with this company. You cannot email them , if you ' ask a question ' on their website you do not get a straight answer , and I was told , before I got told to ' hold the line ' that it was not a premium rate number. It is.
Appalling customer service , phone calls are extortionate . In my mind not to be trusted. Too many discrepancies . eg . Ticketmaster have a box office at the event - they didn't . Tickets have been sent - were they ? . You can collect duplicate tickets on the evening of the gig - NO , there were no duplicate tickets.. Phone calls are not premium rate - they were.
David Mason found this review useful
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