Completed a web form with a query about whether the crockery they sold was second grade and about the shapes of plates. There was no reply (checked spam box).
Only half the order arrived, as the delivery note said that the plates were discontinued (although they showed as being available and orderable on their website). The dishes that were delivered has some major chips in the glaze (raw pottery was showing) and a black stain on one. We were first time customers and to be treated in this way is unacceptable.
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