I bought some Villeroy & Boch New Wave dinner plates as they were £5 cheaper than House of Fraser, plus free delivery. I actually bought them online while in House of Fraser courtesy of their Wi-Fi. Havens' website was FAR FROM BEING MOBILE FRIENDLY, but worth the effort considering the saving. Although there was a delay in shipping which was down to the manufacturer, the order wasn't urgent and Havens kept me informed all the way. Can''t fault their customer service. No wonder more and more people are buying online in shops to save money. RETAILERS TAKE NOTE - what happened to Woolworths and Comet can happen to you!
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