I recieved the pull-out rail (code 14211) 2 days after placing the order. It had three problems, non of which I believe was the fault of the SDS London. However SDS London did everything possible to rectify the problems.
The first was that there was a part missing (an end cap) I contacted SDS London, and a very helpfull gentlemen identified the part and a replacement arrived the next day - which he had taken from another rail for me.
The second, which was not the fault of SDS is that a couple of the screws in the assembly had to be tightened.. Which entailed a partial disassembly (2 other screws) of the unit to get at them - a five minute job, but slightly irritating that it needed to be done.
The third, which was not the fault of SDS London, was that the screws that came with the unit were totally inappropriate to mount it. It needed four M5 bolts (the mounting plate has hexaganal holes for M5 nuts!). What came with the unit were four small self tapping screws, which wouldn't cope with the heavy load expected from a 526mm wardrobe rail. Again, easily fixable, and only cost a couple of quid for the proper fixings, but again slightly irritating.
Having said that, the unit is sturdy, well designed and made, and we are pleased with the end product. I think the problems lay with the assembly at the manufacturer. The SDS distribution support recognised that and provided appropriate and constructive support to help.
I would use SDS again, because of this constructive and helpful response to fix problems which were caused by their suppliers.
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