Brian Russell ORDER ID 365598´s profile

Reviews (2)


Excellent company and product

Found IPSL on the internet. Spoke on the phone to check a couple of points. Was sent samples FOC. Order delivered the day promised but late - 6.00pm ! However driver kept us informed. Goods in perfect condition. Fitter installed panels in bathroom with no real trouble. They look great. Have already passed IPSL's details on to others.


OK, so far

First impression not good. Rang to discuss order for two radiators. Got message that said 'we're busy, please ring back' and promptly cut me off !!
A truly terrible way to start a business relationship.
I tried again and after waiting a short while, got through to an operator. Placed order, goods now awaiting my delivery instructions. So do not know about quality levels etc.

13 February 2013

Reply from BathEmpire

Dear Mr Russell,

Thank you for your feedback.

I apologise that you got cut off and I am looking into this. We are trying different ways with the phones to get the best results for our customers.

I hope your order reaches you promptly and if you have any further concerns please contact me and I will endeavor to assist you.

Kind regards,
Jacky Basley

Brian Russell ORDER ID 365598´s profile

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Brian Russell ORDER ID 365598
United States