Sue Brothers´ profile

Reviews (1)

David Shuttle

Fast delivery

Fast delivery and good communication of progress on order.

My only gripe would be the value offered by the gift wrapping service - nicely wrapped but the actual paper and ribbon was of a much lower quality than I would have expected and I was pretty underwhelmed - ended up unwrapping and doing it again.

11 February 2013

Reply from David Shuttle

Dear Sue Brothers,

Thank you for taking the time to review the service we provided you on your last order. I am very pleased to hear that the order has been received safely and on time.

I am however sorry to hear you feel the wrapping paper and ribbon used was of a lower quality than expected. We source all our wrapping supplies from industry leading manufacturers and our team ensure all gift items are wrapped in suitable paper and to a set standard before leaving us. We do however appreciate your feedback and will raise your concerns in our service review.

We endeavour to provide a 5 star service to all of our customers so apologise that we have not lived up to your expectations this time. Should you have any further questions or issues please do not hesitate to contact me on 01494 670961 or Mon Fri, 09.30-17.30.

Kind Regards,

Lauren McNeil

Website Customer Services

Sue Brothers´ profile

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Sue Brothers
United States