I did the mistake of ordering a bed with ambiente direct back in November 2012. 3 months on I still have not received it, I don't even have a confirmed delivery date and my money has long been happily taken.
This company seems to work on the model of pretending products are available, while they are actually just ordered with the manufacturers once ambiente receive an order themselves. No wonder it takes months to sort it out, if ever. Pair this with terrible service and zero responsiveness you got a company at hand that is best avoided.
Their standardized email response is that they made over 100,000 customers happy already, but they don't mention the, felt, 250,000 that have been driven to despair in the process.
I wish I had checked reviews here before I placed my order. Don't go there.
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