Lars Teichmann´s profile

Reviews (2)

AmbienteDirect.com

Do yourself a favour and avoid

I did the mistake of ordering a bed with ambiente direct back in November 2012. 3 months on I still have not received it, I don't even have a confirmed delivery date and my money has long been happily taken.

This company seems to work on the model of pretending products are available, while they are actually just ordered with the manufacturers once ambiente receive an order themselves. No wonder it takes months to sort it out, if ever. Pair this with terrible service and zero responsiveness you got a company at hand that is best avoided.

Their standardized email response is that they made over 100,000 customers happy already, but they don't mention the, felt, 250,000 that have been driven to despair in the process.

I wish I had checked reviews here before I placed my order. Don't go there.

01 March 2013

Reply from Ambiente Direct GmbH

Dear Lars Teichmann,

we appreciate your feedback and are sorry that your experience with AmbienteDirect.com wasn't a pleasant one.

Checking our databank for your name I was able to reconstruct what happened since you placed your order in November. Unfortunately, it had to be reordered from the manufacturer, who in turn told us it needed to be produced anew. Our warehouse didn't receive the delivery from the manufacturer until just two days ago, and we were told that there was an unexpected delay in the production of the bed. This week wednesday we finally received the bed and have already set everything in motion to have it sent to you as quickly as possible.

It pains us that we can't count you as one of our satisfied customers, because you had to wait so unexpectedly long for your delivery. If you give us another chance, we would most certainly make you a generous offer, and I'm confident we can restore your faith in the world's leading design retailer!

I'm sure your new designer bed from AmbienteDirect.com will bring you lots of joy.

Sincerely,
Your AmbienteDirect.com Team

Tayna Batteries

Fast and good product.

Ordered a battery for my scooter. Good selection, easy website quick delivery. Very happy.

Lars Teichmann´s profile

profile image of Lars Teichmann
Lars Teichmann
Reviewer
1973
United Kingdom

About