Steve Marsh´s profile

Reviews (1)

Hermes Europe

Do not order anything from this courier

I was expecting a delivery on Friday so I stayed in all day. I live in new block of flats, and that evening I found a card saying the courier had attempted to deliver and would try again the next day. There was no phone number on the card and no one had tried my doorbell.

On the Saturday I stayed in again, and nothing. I contacted the retailer on Monday afternoon to ask where it was, and was told to wait until the evening again. The website says they attempted to deliver twice and after 3 times, they can keep the item. I think this sounds like a fraudulent scam. Say you turned up 3 times, then keep the package..

I have to go out at 3pm today (Monday), so told Amazon if it wasn't here by 3pm to cancel the order. Now I have to re-order from another source and wait another two or three days plus up to 14 days to get the refund. Thanks Hermes for being so unprofessional and wasting a week of my time. Their website is pathetic and they refuse to speak to anyone but the retailer about the whereabouts of the delivery. I use couriers all the time to collect and receive parcels and have never received anything on time from Hermes and when I have sent stuff via them through work they have regularly said couldn't deliver, even though the address is a business, which is open all day. I can only assume that they are liars with zero integrity.

Steve Marsh´s profile

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Steve Marsh
New York, United Kingdom