I chose this company because the beds are in stock and I could pick a delivery date to suit me since I work shifts. Had a call on the day to say two boxes were due to be delivered and to ensue I was happy with the condition of them prior to signing for delivery. So far so good. When the lorry appeared, it transpires only 2 of the 3 boxes which made up the bed were on it.
It has been 5 days and counting and I still have yet to receive the final pieces. The 'friendly' customer service worker can 'only apologize'. Since the 3rd box was lost by their delivery company they were reluctant to dispatch a replacement part - to give the delivery service time to find the original. I guess once they have 100% of the money for the bed, whether/when the customer receives a 100% of their order is not a priority for them!
A replacement box has apparently been sent but they are unable to offer so much as an express delivery, so I guess I will be wasting another day off waiting in. Still maybe if it turns up early enough I'll have time to assemble it before I have to spend another night on a mattress on the floor surrounded by the mocking pieces that turned up last week....
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