David Taylor´s profile

Reviews (1)


Abysmal service

Everything was going well until it came to the actual payment of the cash. My payment was held back without warning and when I asked why, I was accused of not following the fair use policy. After I had to explain myself and and virtually prove they had accidentally grouped me in the wrong category, I was finally granted payment. However I was very angry with the way the whole issue was handled

12 February 2013

Reply from Topcashback

Hi David,

Thanks for taking the time to write a review.

I am really sorry that you were grouped in the incorrect category. As you can imagine we do have to have systems in place to ensure that cash back is only paid on genuine transactions and ensure that members are not making fraudulent transactions.

However, I am glad that you have now received your cash back, and again, our apologies for any inconvenience caused here.

Best wishes,

David Taylor´s profile

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David Taylor
United Kingdom