CHARLOTTE ARMSTRONG´s profile
Reviews (1)
Menkind
NOT RECEIVED ORDER
PLACED ORDER FOR MY DAD'S BIRTHDAY PRESENT (HIS BIRTHDAY WAS ON FEBRUARY 4TH) AND THE ORDER WAS PLACED ON JANUARY 26TH. RECEIVED AN ORDER CONFIRMATION EMAIL WHCIH SAID THEY WILL LET ME KNOW WHEN MY ORDER WAS DISPATCHED AND I NEVER RECEIVED THIS.
HAVE STILL NOT RECEIVED ANY ITEMS I ORDERED! YET MONEY HAS BEEN TAKEN FROM MY BANK..... UNACCEPTABLE.
TRIED RINGING THE ORDER QUERY LINE A FEW TIMES BUT EACH TIME EITHER NO ANSWER OR ENGAGED TONE.
VERY UNHAPPY CUSTOMER!
27 February 2013
Reply from Menkind
CHARLOTTE ARMSTRONG´s profile
United Kingdom
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We're sorry to hear that you were unhappy with your shopping experience with Menkind. Customer services has advised that the order has been sent however they're investigating why there was a delay in dispatch, even through the products were in stock at the time your order was placed with us.
If you wish to discuss this issue further, may we suggest you contact us by logging onto the customer support enquiry form http://www.menkind.co.uk/customer-support-i15. In the meantime, we will refund the delivery charge straight back to your card.
Once again, please accept our apologies for any inconvenience this has caused.
Kind regards
The Menkind Team