Basically they make you bite offering you the best price for your phone, then once they receive the phone they find a problem with it, so the initial offer gets reduce by 15%, which is the amount of money other companies offer you in the first place, their excuse to reduce the price is "signs of wear", which is absolutely normal after two years, for my experience other companies offer you the price and even with the same problem they keep their original price, which at least to me is honesty in the first place.
I won't waste my time with them anymore and certainly you shouldn't either.
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