Franck Coppola´s profile

Reviews (1)

INFURN.com

Do not deliver ! Avoid at all costs ! UPDATED

Following my previous review, I received information about a delivery I should have in the next three weeks. It was on the 12th of February. Guess what ? I havn't received it. So now, the company will refund me or will get news from an attorney. The DGCCRF (French agency for fraud fight) has been notified and kindly offered legal advice.

As many people reported, you first place an order. Then you get the bad news that delivery will take a long time (up to 3 month). Of course, you didn't read the terms of service.

Then when delivery is due, you did NOT receive anything, you call them and some outsourced call center will inform you that delivery was postponed because their asian supplier had a problem. When you ask for a refund and be a bit louder, they even said to me that "they are awaiting for my lawyer letter". (I still have the .WAV from my answering machine, they will regret this).

Avoid them at all costs.

Btw, [Link] does advertise for them. If you were victims, report the case to [Link]. They are a fraud :
[Link]

You can also ask your bank for a chargeback. In some countries, having not received the merchandise is a valid chargeback reason.

Stopinfurn.com found this review useful

12 February 2013

Reply from Designfurn LTD (infurn.com)

Hello Franck,

Further to our discussion today I have checked both of your orders and must disagree with your comments.

Delivery time is clearly shown on the website.

The chairs on your first order are still within the delivery timeframe, and if not delivered within the next 3 weeks, you will be entitled to a cancellation and a full refund.

With regard to your 2nd order, we are glad you have decided to wait for the item which is also within the delivery time frame and you are providing new delivery address details to us.

Of course a Customer can approach their Bank for chargeback but this would be disputed if not in accordance with the Terms and Conditions.

Kind Regards
Valerie - Customer services Adviser.



Franck Coppola´s profile

profile image of Franck Coppola
Franck Coppola
Reviewer
1979
Paris, United Kingdom

About