Pros - cheap prices
Cons - poor customer service (do not keep promises, do not call back, fob off at every opportunity, refuse to put through to a manager/supervisor). Next to useless delivery service. Refuse to refund your money even when tyres have not arrived.
I picked this company on the basis of extremely cheap tyres - by far the cheapest I could find on the Internet but this has come at great cost. I first received an email a few days after putting the order in saying the tyres had been returned to sender. I was told that this was probably because the label had fallen off. Fine, I thought, and told them to resend the tyres. One week on and I had heard nothing - I looked on the tracking web site and the tyres had been returned to sender once again. No one had thought to inform of this and i got in touch with them. They could not tell me why this had happened twice and my suggestion that maybe they call the depot didn't seem to be an option. I have asked for my money back since Friday and despite emails and several phone calls there has been no indication that I am being refunded my money. I will now be forced to raise the dispute with the credit card company to return my funds - something I have never had to do in my whole life. I gather from other reviews on these sites that I am not alone with these problems. I would seriously consider paying a little extra to get tyres from a reputable company and save yourself a huge amount of hassle. AVOID!
BOTTOM LINE - if you receive your tyres lucky you. If not, then good luck getting your money back! PLEASE READ OTHER 1 STAR REVIEWS BEFORE ORDERING.
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