Andy Snowden´s profile

Reviews (1)

mytyres.co.uk

One of the worst companies/experiences I have ever dealt with...hands down

Pros - cheap prices
Cons - poor customer service (do not keep promises, do not call back, fob off at every opportunity, refuse to put through to a manager/supervisor). Next to useless delivery service. Refuse to refund your money even when tyres have not arrived.

I picked this company on the basis of extremely cheap tyres - by far the cheapest I could find on the Internet but this has come at great cost. I first received an email a few days after putting the order in saying the tyres had been returned to sender. I was told that this was probably because the label had fallen off. Fine, I thought, and told them to resend the tyres. One week on and I had heard nothing - I looked on the tracking web site and the tyres had been returned to sender once again. No one had thought to inform of this and i got in touch with them. They could not tell me why this had happened twice and my suggestion that maybe they call the depot didn't seem to be an option. I have asked for my money back since Friday and despite emails and several phone calls there has been no indication that I am being refunded my money. I will now be forced to raise the dispute with the credit card company to return my funds - something I have never had to do in my whole life. I gather from other reviews on these sites that I am not alone with these problems. I would seriously consider paying a little extra to get tyres from a reputable company and save yourself a huge amount of hassle. AVOID!

BOTTOM LINE - if you receive your tyres lucky you. If not, then good luck getting your money back! PLEASE READ OTHER 1 STAR REVIEWS BEFORE ORDERING.

12 February 2013

Reply from Delticom Tyres Ltd.

Dear Mr. Snowden,

We are truly sorry for the situation which occurred to you. The reimbursement was completed now upon your request. More than 90% of our orders are delivered to our customers in due time, and that is why we do hope this situation will not prevent you from ordering again from us so that you can give us the opportunity to prove you the quality of the service we offer.

Your mytyres.co.uk Team

Andy Snowden´s profile

profile image of Andy Snowden
Andy Snowden
Reviewer
1982
Leeds, United Kingdom

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