I have used this service for some years to make transfers from UK to France, via the internet, with little problem. Last year I experienced problems completing the transaction with pages being difficult to load. In December the system failed completely, though it all worked well via a bureau computer. According to the service dept the problem was with 'French system providers', and nothing could be done about it. It was never suggested that I use telephone transfers. I had the feeling I was rather a nuisance. I now use another provider.
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