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Unpublished Rate campaign is a joke!

Beware of the Unpublished Rates option through Expedia's site. Using this service doesn't allow you to choose your amenities in the room and it eliminates the option for choosing a nonsmoking room too. I recently used Expedia to book a two-night stay using the Unpublished Rates option because I thought I'd be getting a good deal on a nice hotel. Um, wrong. In reality, I was staying at a very low-grade hotel and in a smoking room. In addition, I found out from friends who were also staying at the hotel that I didn't even get the room for a good deal. The price I received was very average and it actually would have been cheaper if I had booked directly through the hotel site because of Expedia's fees.

Upon checking in to the hotel, the attendant told me that Expedia uses the Unpublished Rates campaign to sell rooms that otherwise would probably not be booked. Because the hotel was full, I had no option to change rooms and was forced to endure two nights of a smoke-filled room. It was unbearable as a nonsmoker. I wrote Expedia to tell them of my poor experience and they sent me a canned response about how my stay was nonrefundable even though I, at no point, asked for a refund. Their email went on to say that Expedia was 'sorry for any confusion this caused me' although I was never confused, just upset . I won't be using Expedia again, and if you don't like unpleasant surprises, I'd recommend you don't either.

You know what they say: 'Where there's smoke, there's fire' and believe me if you use the Unpublished Rates option through Expedia, you're going to get burned.

Kelsey Perry´s profile

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Kelsey Perry
United States