diane´s profile

Reviews (1)


goods are really good but 2 day delivery turned into 6 days

i thought £30 delivery was a lot when it took 6 days to deliver

12 February 2013

Reply from Bigdug limited

Thank you Diane for taking the time to write your review,

I’m sorry that the delivery wasn’t made within the two days, I have looked at the tracking with our couriers and it does seem that they tried to deliver on the 6th which was within the two day deadline and they left a card as there was no answer. The goods then did go out again on the 7th and 8th and it seems that you were closed unfortunately, our couriers normally delivery between 8am – 6pm you can always leave notes on the order with your opening times and the couriers are normally very good at trying to deliver between these times.
I’m very sorry for any inconvenience caused

diane´s profile

profile image of diane
United Kingdom