Brought some knog lights for my helmet. Placed my order 21:43 Thursday evening and product delivered first thing Saturday morning. Great service and a great product would use pedal pedal again.
ProBikeKit are a company to be avoided and not to be trusted. I have used them several times but frankly it is too painful dealing with them. Let me tell you about three of my experiences in the last year:
1) bought some bib shorts from them. When arrived they were normal shorts. I telephoned to be told I'd got what I ordered. They had a picture of bib shorts online associated with the normal shorts product code. Had to argue to get hem to send bib shorts to me.
2) after first experience I then ordered a few times without problem. I then was in the market for a turbo trainer with virtual training. I researched and their price was lowest. I emailed to confirm it came with all virtual training software and they confirmed in writing it did. When it arrived it did not have software, ant+ dongle for pc and had a european power lead not uk. Long arguments with them. In the end they said it was their suppliers fault and I had to speak to them. All told 28 emails, a dozen phone calls and two weeks later I eventually got the software activation code.
3) all well for a while. Last weekend looking for a sportful hot pack no rain stretch jacket. They had offers on sportful and google search showed them the cheapest at £36.00. Placed order and money taken from my account with order confirmation received by email. Next day email received confirming order cancelled and account refunded. When I telephoned to ask why was told they were out of stock and did not know when more coming in. On their website they now advertise at £108.00 and when I call am told they have them in stock. I then complain and am told I have no contract as I hadn't paid. I point out I had and sent proof. They then agreed I had paid but said they would not honour the order. Next day I received an email informing that they had cancelled orders due to a pricing mistake by them and offering a 15% discount voucher.
Avoid at all costs - dishonest company with to often inaccurate website
Excellent - would use again
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