It's my first online shopping experience with Ann Summers (AS), and I'm a International buyer who made 3 orders within days. The second and third orders came without problem, but the first was a total screw-up. I had wonderful experiences shopping at online UK websites like ASOS, thinking that the experiences will be the same, but boy I was wrong and only hoped I should have done my homework and read reviews like these.
I ordered 16 items during the sales on 11th Jan 2013 totalling £113.50, and it came like what a previous reviewer Helena Tisdall said, a slim package with 3 items equalling £22. Since it's my first order, I don't know how AS operates so thinking the order was so big it might sent in 2 lots. The package came with the 3 books (50 shades Trilogy), a tube and a brief I ordered with no order form attached, so it made sense with 2 lots, but the package internally was yucky with slime and what looks like lube. Yikes!
I had so far sent 4 'emails' on the contact page, with no response at all. I do not want to waste time and money on international calls on their irresponsibilities regarding my missing merchandises which equal £91.50, a lot of money in my perspective. When one send an international package, one has to declare a custom form on the package of how much the goods are worth. In my case, it indicated the full £113.50, but only £22 of goods, with no notification from the company. If this is not classify under cheats and scams, what is? Best is AS chose to ignore such emails.
I'm surprised that some buyers I read online just let it go, not going after their money cheated. Shouldn't such cases be reported to local police authorities? If many individuals were cheated of tens/hundreds in pounds, I only can wonder why the group is so freaking rich, must be a joy to audit their accounts.
Anyway I will bring it to the local UK embassy's attention in my country should AS choose to ignore my 'emails' any further and not resolve such problems. I encourage UK buyers to activate their consumer protection rights and inform the local authorities regarding such matters.
It's a shame really, with some good merchandise but really lousy customer service and problematic experiences, subjecting buyers to worrisome frustrations and loss of money.
pizeli found this review useful
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.