Joe Sammut´s profile

Reviews (1)

Booking.com

Beware of reviews!

Once I booked a hotel with booking.com ...Apartamentos Paraiso del Sol in Tenerife... On arrival they gave me another shabby apartment close to hotel. sewage system.... After the holiday was over booking.com send me a email telling me to write a review about the hotel....... I just wrote how mistreated and cheated i was when given not what i was promised on booking.com..... Guest what? Booking.com wrote back to me telling me that my review was not accepted as I did not stay in the hotel I booked in!!!! Unbelievable... As if it was my fault that they shifted me in an adjacent building.....I am sure that booking.com charged the hotel the commission however...... So beware of reviews written on booking.com because they only publish what suits them!!!!

12 February 2013

Reply from Booking.com B.V.

Hi Joe,

I am sorry to learn about your experience with Apartamentos Paraiso del Sol.
Please note that all of our reviews are written by guests that have stayed in the accommodations they are reviewing.
Could you please post your reservation number? I would like to get to the bottom of this.

Regards,

Tal
Booking.com Team

Joe Sammut´s profile

profile image of Joe Sammut
Joe Sammut
Reviewer
Male, 1963
Malta

About