We dispatch our goods world wide and have collections from every courier company available in the UK, all the other drivers park outside and walk up to the first floor to collect our goods without any problems.
Hermes do not, they park down the road, or behind the office and wont walk up the stairs to collect from us... Upon ringing the main office the response was "Our drivers are not allowed to leave their vans".
As a delivery company surely this policy does not make any sense, how do the drivers delivery to the customer?
Come on Hermes, step it up please.
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