I booked online on the Friday morning for a Monday morning appointment. Monday morning because I was busy Monday afternoon. Went to the gym and when I came out, I had three voicemails all within 20 minutes of each other - first was from their Call Centre confirming Monday morning was booked. Second and third was from a Service Centre asking me to call them urgently because they definitely couldn't do the work that day (Friday)! I called them (urgently) and explained I wanted the work done Monday, not Friday. The guy on the phone said he was told today/Friday, but he couldn't do the work until Monday afternoon due to availability of fitters. So I had to cancel what I planned for Monday afternoon.
Monday lunchtime I get another call saying there was no fitter availability and they couldn't do Monday after all. I politely pointed out the inconvenience so far and asked them to sort the problem. A fitter promptly turned up at 4pm, did a good job, very polite and efficient.
So please with the job itself, but very irritated by the confusion. In particular the Call Centre should not be believed until you hear from the Service Centre! And if you are able to book, say, Monday am, online then Kwik-Fit should simply honour that booking, not mess the customer around.
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