DPD UK

Truly awful service

I paid for next day delivery on a receiver from Richer Sounds, and should have received it on the Friday. I checked the tracking website for the time slot, after that had passed with no delivery I checked again. The driver had said he could not find the address and further directions were required. This was timed at 2 hours before the original time slot.
Of course there is no DPD phone number that actually allows you to talk to someone and give further directions. I got back on to Richer Sounds who got back to me to say it would now be delivered on the Monday, and had asked that I be phoned if further directions were required.
Inevitably on Monday, I was not phoned, and following the tracking I discovered my package had been delivered a mile and a half from my address to the lodge at Oriel College. That address is entirely different to mine, different postcode, different street, the only similarity being the Oriel College bit. I was less than chuffed to say the least. Seriously poor service.
I have a tricky address, but all other couriers, plus the deliveries for my professional stuff here have always found me eventually. DPD are the only company in all my time here to fail completely.
Update in response to Bobby's reply.
The package was collected on Thursday from Richer for delivery Friday, because I tracked it on your website. When that failed I contacted Richer Friday who rearranged delivery for Monday. Package was then delivered to Oriel lodge, who accepted because they know who I am, and only noticed the address was wrong after the driver had left. All this can be verified, so I can say DPD most definitely have delivered to the wrong address.

12 February 2013

Reply from DPD UK

Edit: Hi David, just wanted to add that we never amend or alter any address data; we just deliver to the address we are given. It'd be great if you could email me with a contact phone number, as I want our Esclalations team to look into this and establish exactly what has gone on. I don't want you to hold a negative perception of us. Kind regards, Bobby.

Hi David,

Thanks for getting in touch. This is a very strange situation. I have checked on our parcel tracking system, and according to that, we did not receive any data on this parcel until 17:22 on Friday. The parcel was scheduled to be a next day delivery, which means Monday in this case (as it is next working day).

We collected the parcel from the sender on Friday evening and it was received by your local delivery depot on Saturday, and we then completed delivery as scheduled on Monday.

If you wish to discuss this matter further, can you please contact us at socialmedia@dpd.co.uk and I will look into this further for you.

Kind regards,

Bobby.