Shota Giorgobiani´s profile

Reviews (1)


Never ending "Payment Issue" - SOLVED

I sold tickets on viagogo for Muse concert that was in Riga on 13.12.2012. I got email on 19.12.2012 that I was payed and after that, hell started! It's about 2 months passed and I didn't got the money!

I contacted viagogo customer service (which is worst customer service, ever!) and was informed that "there's payment issue", than they asked me to call paypal to claim my payment, I called them but paypal could not find any payments on my name.

Than I contacted viagogo again several times, via email and via phone and every time answer was "there's some issue, will try to find out what's the problem". After 2 months of payment, this company even can't say what's the exact problem with my payment!

Today, I have sent viagogo last email, after that, I'll contact directly to their management (I was lucky to get direct phone number & email) and if no luck, than will ask my lawyer to help me to get my money.


As I can't respond directly to viagogo representative, I'm updating current review. As representative told (you can see the reply from viagogo), company has sent money I have refused it. The truth is, that I have not refused anything (maybe paypal had, not me). I didn't got email from paypal to claim payment, also there was nothing in my account. I searched for the transaction ID that viagogo sent me and also was not able to find it.

I responded viagogo via email & facebook to, sent screenshot of transactions and waiting for response but without any luck. Also I didn't got any payment today, as representative promised. So I'm still waiting for resolution of my problem till tomorrow, then I'm going to contact viagogo management directly.


At last, contacting a lot of people in viagogo & paypal we solved problem. The reason, why I could not get money, was the paypal registration country. I was registered as an Ukraine citizen & Ukrainian accounts can't accept payments. That's why I could not get payment. So after contacting paypal and getting this info, I used my sisters account and got the money. I think that viagogo could find the reason of the problem when contacting with paypal, but didn't. Now it does not matter. Thanks to the guy, named Prab from viagogo, we solved problem.

13 February 2013

Reply from Viagogo

Hi Shota,

We have had a look into your payment and been in contact with PayPal and we can see that you refused payment from us both times.

We have now sent proof of payment and refusal to your email address registered with viagogo and will also re-set your payment today so you are able to claim it.

If you have any other questions please do not hesitate to contact us

The viagogo team!


Hi again,

We can see that you have been in touch with PayPal who have advised you that the problem was with your account country and they had been refusing the payments.

Thank you for providing another PayPal account so we can get the money to you ASAP!

Thank you for your patience,
The viagogo team!

Shota Giorgobiani´s profile

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Shota Giorgobiani
Tbilisi, United Kingdom