Awful company to deal with. I bought a vibration plate exercise machine. The item arrived on the expected date. My husband began assembling it only to discover the base was cracked! I contacted the company and was advised to take photos and email it to them which I did. Another base was ordered and arrived two days later. The second base was also cracked so I rang again (waiting in a que) another base was ordered and I was told to phone back when it had arrived to speak to a manager to sort out some compensation. The third base arrived and guess what, it was smashed to bits. I didn't even bother opening the package fully because I could hear the broken pieces rattling in the packaging! I phoned at 4pm to complain and to speak to a manager only to be told that the manager was busy and would phone me back at 4.30pm, nobody phoned me back! I phoned the next day which was a Saturday and was told no managers work on a Saturday and was told to put everything in an email including photos, which I did. I asked that a manager call me on Monday as I wanted a full refund and the faulty machine collected. I waited until lunchtime Monday, nobody had attempted to contact me then I phoned and asked to speak to a manager and surprise, surprise the manager was unavailable! The sales person then asked me what I wanted to happen? I said I wanted a full refund and it collected, which is what happened. I then said I wanted compensation for all of the inconvenience, phone calls and waiting in for deliveries. I was then told "we don't do things like that!" I'm not surprised as with customer service like this the company would've bankrupt if they had to issue all their unhappy customers compensation. I am now buying from another company. I always shop online and I have never had an experience like this before. DO NOT BOTHER WITH THIS COMPANY! In this economic climate customer service is key!
Dave Harries found this review useful
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