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i haven't recevied my order yet, is more then week

I havent recevied my order is more then week

13 February 2013

Reply from The Poles Company

We are sorry to learn via your review you have not received your order which was dispatched via 1st class post on 4th February, as per our email notifying you on the same date. We are sending out a fresh order today (13.02.13)and apologise for the delayed completion.

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ewa osmani
United Kingdom