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Reviews (1)

John Lewis

Genuinely great customer service

I ordered a washing machine from JL as it was a Beko machine it came directly from them, JL originally said they would install it the same day but later called to say they would do it next week due to weather conditions, I was not happy as I purchased it through a price match from them.
I mentioned if they were to refund me the installation cost which they agreed straight away of £25 pounds, but when I called some one to install it he charged a bit more JL were happy to refund me £49 for installation a package removal no questions asked.
They knew I wasn't happy at the start but done everything to make sure I was left happy no questions asked.
The customer service is excellent compared to other competitors, I would shop with them again and recommend them highly.

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Naila Uddin
Manchester, United Kingdom