Lee Holden´s profile

Reviews (1)

Vistaprint

Initially refused to cancel order, had to keep the pressure on to get them to cancel.

When I mistakenly placed an order for our wedding RSVP cards, I asked to cancel it straight away. They refused. When I informed them that the UK distance selling regulations say I have seven days to cancel they said that UK law does not apply to them. They claimed that the process had already begun, despite the cancellation being requested within an hour of the order and on a Sunday. Generally polite but unhelpful considering they had charged an noncompetitive £70 for black and white postcards with a 14 day lead time. The guy on the phone told me he could not cancel it but to to mail ukcustomercare@vistaprint.co.uk

UPDATE: The email I was given for UKcustomercare@vistaprint.co.uk is unmonitored, I got an auto reply telling me they would not be responding and directing me back to their contact us page that I used in the first place.

UPDATE: After mailing them again via the contact form on their site they relented and cancelled the order, which is great news, it's shame about the initial response, that's why I'm leaving the rating as a three (some friction) ... you have to pressure them but fair play to Vistaprint ... they did the right thing in the end!

13 February 2013

Reply from Vistaprint

Hi Lee, we are deeply sorry for any confusion you may have experienced. We can assure you that it is not a typical experience with Vistaprint. After checking your account details we find out that the order was cancelled successfully. Thanks

Lee Holden´s profile

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Lee Holden
Reviewer
1972
Llantwit Major, United Kingdom

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