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Absolutely terrible customer service for weddings

As with the review below we have also being stung by the website "improvements" that Debenhams are currently completing. We have sent invitations out to guests who are expecting to be able to buy gifts 12 weeks prior to the wedding and Debenhams have now told us that the list will only be available 6 weeks before the wedding! This is irrespective of the fact that Debenhams own wedding cards actually say the lists will be available 12 weeks prior to the wedding date and their staff encourage you to complete the list on this time scale.

Their customer services actually admit they know absolutely nothing and are not kept informed, managers refuse to call to discuss your issues with you and as a whole a phone call to them is about as useful as a chocolate fireguard, and far more infuriating!

Very, very disappointed with this experience and even though myself and fiance are now stuck with Debenhams for the wedding gifts, i will not only not buy anything from debenhams ever again but will also make sure that anyone who asks about the wedding service gets a fair review of it - ABSOLUTELY AWFUL.

Helen Thomas found this review useful

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Hu11 Reviewer
Male, 1987
Hull, United Kingdom