Sally PYE´s profile

Reviews (1)

Cozibag Bean Bags

Nice cosy website but poor on communication and delivery promises

Having waited around for most of the day for my bean bag to be delivered, it is
now at 4.30pm they tell me its out of stock and will be delivered next week....
Surely when placing the order they would have been aware of their current stock levels?
I hope the bean bag lives up to my expectations and is worth the wait and the inconvenience.
Great prices, great promises but have literally failed to deliver.....

14 February 2013

Reply from Cozibag Bean Bags

Sincere apologies offered to the customer. The product she bought did state that delivery would be delayed but we fully accept this may not have been clear enough on the website.

We also realised that a website error meant the customer was given a delivery date of the following day, just before she completed the order (which appeared after the original information regarding delayed delivery), clearly confusing matters further.

We have now fixed the bug on our website and will upgrade the delivery service once the new stock arrives (next week).

Once again, we're really sorry for any inconvenience caused.

Sally PYE´s profile

profile image of Sally PYE
Sally PYE
United Kingdom