Thank you for your review, after investigation it appears that the manufacturer had changed the product but not informed us. We list over 65,000 lines on our site so unfortunately and only very occasionally a minor difference may not be corrected immediately on the website.
On this occasion the Hook on the Digital Luggage Scales you purchased had been changed to a Strap.
We have arranged to collect and fully refund you and we have also corrected the item description so that the problem does not occur again.
We offer our apologies for any inconvenience caused.
Sales Team Manager,
tooled-up.com