I have the impression that they are an emerging company trying to vie for a strong position in the supplement market. They offer highly competitive rates and a very wide and impressive product range.
They delivery arrived on time, although this should be expected.
The only gripe I had was that the plastic sack containing the protein powder was torn asunder on the underside dispersing the contents (powder) in to the cardboard box shipping container. I mentioned this to the company and they took the correct approach in resolving the issue; offered me a replacement if loss was significant or product samples.
I did not wish for compensation as my aim was to seek acknowledgement of the problem and this was granted.
A highly professional company. I would potentially be a continued customer if their rates remain competitive.
I reserved a 5 star rating as it was not perfect, (nothing is perfect, besides we all have differing expectations) however I would and already have recommended them to friends.
All the best,
High quality products sold at a competitive rate. Free and efficient delivery service. I have not been able to judge the customer service as I have only engaged with the company on an online basis, although they strike me as professional.
The negative aspect is that a lot of products are displayed as out of stock. Stock levels should be monitored more closely in correlation to demand. The short videos advertised as 'free' displaying a fitness model descriping the products on market are rather pointless and uninspiring. These videos are tacky, however this is merely my opinion.
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