The main issue is with Amazon using these people. Who sends a book out by recorded courier delivery and that delivery can only be the home address? To make it worse they only deliver during work hours which it may come as a shock is exactly the time I am not at home FFS!
I tried their automated frigging phone system, waste of time. To make it worse they offer ME to make a 40 mile round trip to pick it up from THEM when I am the one who has paid for postage!
You have sent this with a delivery company called Yodel. So far i have had 4 missed delivery cards and have been unable to speak to any human beings as their phone number is a very annoying automated system. I did manage to speak with one of the drivers as his mobile was left on the card asking if he could deliver to my work address. He said he could not as they can only deliver to the delivery address. I work Monday to Friday so not surprisingly I am not at home during the day. Why is a book being sent in this manner? Why have you not sent it by proper post ie Royal Mail, that way I could at least go to the postal collection office which is 5 minutes from my house. This Yodel firm collection office would involve a 40 mile round trip, considering I have paid for delivery, why should I spend petrol on this journey. I am extremely unhappy with the service and fully expect to get home tonight to a fifth missed delivert call.
I have looked at reviews on the net about Yodel and almost all are not complimentary about them. Suffice to say, if my order ends up being sent back to you by Yodel I expect an immediate refund. How hard is it to deliver a book seriously, you need to rethink who you send parcels with as I am sure I can only be one of many disgruntled and frustrated customers who will be loathe to buy anything from here again. I have been using Amazon for more than 10 years and this whole experience is likely to lead me to never use this again.
One seriously hacked off customer.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook