Martin Hollingworth´s profile

Reviews (2)

Wix

Lower than the lowest

I would advise everyone not to use WIX.com as they have no customer support, they claim to but they do not answer your questions directly and try and tell you anything to shut you up. I built a website with wix which to be fair was very easy to do and at first everything was ok, then my messages stopped coming through to my aol email. I contacted wix and when they found time to reply I was told to contact aol, which I did and I was told by aol that wix would need to contact them to fill in a form to get whitelisted. It took 8 messages on the wix site and wix FB before they contacted aol, I lost count of the times I was told by wix to refer to "Best Reply" which would you believe was "contact aol". I have copies of 5 emails I sent to wix at live-support and primium which never got a reply and I booked a phone call which never happened. They can not fix this problem with aol emails and as they had just taken £36.72 from my account for another tweleve months I ask for a full refund until they sorted out this problem as I am losing work and money. I guess they got a little bit fed up with me because I would not go away and lie down, when I turned on the computer this morning I found my site had disappeared and I was told I would receive a full refund in 20 days. DO NOY USE WIX.COM IF YOU HAVE AN AOL EMAIL, YOUR CONTACT PAGE WILL NOT WORK.
I have asked twice for the contact details of their CEO, Avishai Abrahami but they refuse to acknowledge this request.

So know you may be wondering why I have given wix a one star rating.... BECAUSE -10 WAS NOT AN OPTION and I must say the German Language as them summed up. Look up what wix means in german

Martin
mhfore

Maya, Sheila Broughton Was Dedmanand Jamie Defay Collins found this review useful

19 March 2014

Reply from WIX

Dear Martin,

I apologize for the inconvenience and frustration this has caused. I understand that this error has since been resolved with our premium support.

Furthermore, as mentioned, please be sure to contact us at premium@wix.com to ensure the email is received at our support team.

Please let us know if you need further assistance.

Optimalprint

Great quality

Helpful customer service with Dora and a very easy to use web site.

Thank you

mhfore Photography

Martin Hollingworth´s profile

profile image of Martin Hollingworth
Martin Hollingworth
Reviewer
Male, 1959
United Kingdom

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