I have recently recieved a £58 mobile phone bill which was mostly for calls to your support service. Over 1 hour on mobile and a similar time on mainline before a simple problem was resolved. I also had to make a lengthy walk (3 miles each way) in heavy snow to get a photo of a clearly described problem. There was a fault with a tap, cistern and the washbasin pedestal rocked. The toilet had to be removed to access the screws for the seat which are totally inaccessible with the toilet assembled. Due to the delays in responding my plumber had to continually reschedule his workplans and the progress on the whole house has been waiting for a tap resulting in a loss of rent as tennants could not move in.
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