Abhi Sharma´s profile

Reviews (1)


Horrible agonizing experience

I placed an order for my nephew's first birthday as per the site order to "rest of world" should get delivered in 5 to 10 working days my order was for India and even after 15 working days the order is yet not delivered what more disheartening is the irresponsible way customer service at alexandalexa handled it there were no response to my emails none of my phone calls got even logged in their system and every time they kept telling me they would revert to me with an update but nobody would ever revert now they are saying an order which was placed on dec 1st will be delivered by dec 31st if not by then, they will refund my problem is now nobody is available at the address to receive it as they have left the country so for me it's a financial loss as well as an embarrassment for lifetime as I couldn't send gift on baby first birthday. I would not suggest anyone to use alexandalexa service for international orders. A totally disappointed customer :-(

jackson123and Paul Roberts found this review useful

19 December 2013

Reply from alexandalexa.com

Thank you for reaching out to us on Trustpilot to highlight your recent experience. Firstly, let me apologise for the frustrating experience that you've had with us. On behalf of our customer service team, I would like to apologise for the delay you had in hearing back from us, this is due to an unprecedented level of orders following our annual sale.
Our international deliveries are usually carried out by third party suppliers and I'm sorry that in this instance we have been unable to investigate the issue promptly for you.
Again we are so sorry that you had an unpleasant shopping experience with us, please rest assured that we will do everything we can to rectify the problem. We would be happy to arrange a new parcel to your recipient's new address in their new country so please can you email us your order number on customerservice@alexandalexa.com and we will contact you privately.

Kind Regards,

Abhi Sharma´s profile

profile image of Abhi Sharma
Abhi Sharma
United Kingdom