Bob Holmes´ profile

Reviews (1)

Scan Computers

Screw the customer

Bought a laptop from Scan, it had problems. Normally would return under Distance Selling act, but they have a new trick wherein they will tell you they ordered a product specifically for you and also bring into play their 3XS promise which reads thus:
"What is 3XS? - specification, service, satisfaction
In a nutshell , we want to offer you the right Specification of goods and the right Service levels, for you to feel Satisfied with your shopping experience at Scan so you will have no hesitation to buy from us again."
All very reassuring but don't be fooled, THIS IS MEANINGLESS. Don't be afraid to pull the distance selling act on these people because they will otherwise do their best to screw you.
I ran tests on the laptop, built up strong case for replacement, they requested it be sent back to them for diagnosis, they ran their own tests which OF COURSE showed NO PROBLEM and attempted to place blame on the customer for installing software. Who doesn't install software on a computer!?!?
Bottom line: have a laptop which performs badly despite being a 2nd gen i7, unable to return it due to the 7 days distance selling period elapsing, and had to pay shipping costs both ways and problem diagnosis costs. Out of pocket and frustrated beyond belief. DO NOT BUY FROM THEM.
Will now have to seek legal advice.

Paul Ponting found this review useful

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Bob Holmes
Cambridge, United Kingdom