Lincoln Yates´ profile

Reviews (1)

Auto Europe UK

shocking breakdown service

The car would not start a\tg 7am on the morning we were heading to the airport. after ringing the breakdown service number, we were informed a service guy would be with us in 30 mins, he did not show, then I received a text saying a tow truck would pick the car up in 60 mins, he did not turn up.

Time was running out so we got a ride with a coach company at our cost and left the car in front of the hotel and gave the manager our keys.

I was told the car was still there at 1.30pm, on arrival at the car hire desk, they new nothing about it and asked why I had left it there, and why did I not ring them

13 February 2013

Reply from Auto Europe UK

Dear Mr Yates,

I am very sorry to hear of your car hire difficulties.

I hope you managed to enjoy the rest of your stay.

Next to calling the breakdown service company, it is also quite important to advise the supplier about your car breakdown. The rental company can only then search for a back-up vehicle and advise you on how to proceed further.

Auto Europe acts as a mediator between our customers and suppliers. Should you encounter any future car hire difficulties, please do not hesitate to call our freenumber. We will assist and help you deal with any unexpected situation.

Kind regards,
Kathryn
Auto Europe

Lincoln Yates´ profile

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Lincoln Yates
Reviewer
United Kingdom

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