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Reviews (1)

Auto Europe UK

Credit Card versus Debit Card

The experience with Auto Europe UK is always excellent. However, on this occasion, the rental was in South Africa, at George Airport. Upon arrival at the Hertz checkin, I was informed that the reservation could not be done without a credit card, and all I had was a Debit Card. Luckily my girlfriend was still outside waiting to make sure there were no problems. I had to ask for her help. We went back to the counter and she handed over her Debit Card, which the company used and accepted. Because it was her card, she was billed an additional R200 (ZAR200) as an additional driver, even though she did not accompany me on the trip. This is what I did not understand. My British debit card was not acceptable to them, but her American one was. It's difficult travelling around the world without the possibility of renting a car with a debit card and I believe this rule should change. In the end, it was a debit card that was used, so the experience made no sense to me.

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Andrew Salter
United Kingdom