Efficient replies from Auto Europe and documentation was clear. However on arrival at Cape Town Airport Hertz had no cars available. I was not the only disgruntled passenger as there were at least 4 other groups waiting for cars. Hertz said that they were busy but it was obvious that they had given the cars to walk in business and not held them for the pre- booked people who had a reservation. I arrived on time at the allocated 12.00pm slot and did not get a car for over an hour. After a 14 hours travelling this was the last thing I needed.
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