My initial order was despatched very quickly. Unfortunately the item was both faulty and the wrong size. The guy I spoke to was really helpful and professional. When I called back and spoke to another agent, full details had been recorded on my account, saving time and further explanation. The returns process was very efficient. My refund and exchange happened very swiftly and I even had a personalised email from a members of the sales team to keep me up to date. The courier firm text you with an hour long delivery slot to save you waiting around. Very impressed with faultless service. Its a long time since I've received service as good as this. Thank you EB.
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