Staff were really nice and helpful, but when the paper work arrived it had several issues, mainly spelling our names wrong, husband and wife with surname spelt differently, birthdays showing as the same etc. . .
was told would get a call about putting life insurance into trust, call never happened when it was supposed too. Once call did happen and papers sent out again a huge amount of admin errors, I was too embarrassed to ask the witnesses to sign them with all the errors so as yet it is not in trust!
All in all staff are lovely, informative and helpful. Overall experience was ok which is a shame given how hard staff work with customer service on the phone but we were very frustrated with the silly mistakes on the all important paper work!
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