I found the discussion by telephone most helpful. I didn't feel that I was a nuisance at all. Your staff listen to what your customer's needs are and have a two way discussion on the required outcome.
I certainly recognised the quality of service and goods when they arrived within 3 days of my placing my order.
I am most impressed and won't hesitate to come back for more if the need arrises.
Many thanks for giving me the opportunity to air these views.
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