Sorry you feel this way about the service. I have checked back and i can see that after you sent the top back because of a missing inside neck label we have emailed you to tell you that we could not make an exchange on the same top in the same size because it was out of stock. We used the email that is on your account, you say you weren't notified but you do say that you knew it was out of stock? I guess one of our emails did come through to you? As for the £2.99 return service (which is totally optional to use) we run, i can see that we haven't charged you for this either. Again apologies if you feel our service didn't meet your expectations on this occasion.