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Beware - impossible to redeem some deals!

I have bought several wowchers over the past six months. Some deals were fine and I was able to redeem.

With other deals however, it has been impossible to get an appointment. Atelier M, a small beauty salon in Putney, is the worst culprit - they clearly sold too many wowchers for IPL treatments (£89) and are unable to cope with the demand. I have been calling them every day for weeks on end to book a treatment but they will not pick up the phone and have no voicemail or email.

I have contacted wowcher's customer service but still no luck in redeeming my wowcher or getting a refund! I feel totally ripped off, not to mention the amount of time I have wasted and the frustration that this has caused.

Wowcher must do a better job of vetting its suppliers and imposing sanctions if they are unable to honour their promises.

13 February 2013

Reply from

Good Afternoon Marie

We are very sorry to hear that you have not been able to redeem your wowcher with Ateier M. We do vet all of our merchants prior to running the deals and if they do let you down we would like to investigate this.

Can you please email with TRUST in the subject so that we can look into this for you

Kind Regards


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Marie Duquennes
United Kingdom