Helen Neville´s profile

Reviews (3)

Animed Direct

Fast and easy delivery

Good value and their courier (not yodel!!) read my delivery instructions and adhered to them and delivered my goods quickly. thank you


worst company i have ever come across

Unfortunately you do not have a choice as a customer ordering online as to who delivers your parcel or picks up a parcel from you.
My first experience Amazon asked them to collect something x 3 attempts of waiting in all day and nothing. I complained and amazon sent DPD and picked it up first time when scheduled!
This experience - rescheduled online for saturday delivery. waited in all day no-one turned up.
Telephoned yesterday and spoke to Marcus - told me Yodel cannot guarantee to deliver on a Saturday! It does not say this anywhere on the help or FAQ section or on the website when you click to have it delivered on a saturday, It actually says "
Thank You! You have successfully rescheduled your parcel."
Marcus then took my telephone no and said he would speak to the depot to see if it could be delivered on saturday 1 june. He then came back on the phone and said, we cannot guarantee we will phone you we will try and re deliver it on Saturday.
I come home today, 29 May and there was an attempted delivery! It has now been returned to the depot and my arranged delivery for Sat 1 June was cancelled!!!
What the hell is the point? They could not tell me why this happened nor why it was not delivered last saturday.
Yodel make you wait in 7am to 9pm for nothing. They don't apologise, cannot guarantee to deliver or call you - a delivery company who cannot guarantee deliveries. It is laughable.
I am going to inform Wilkinsons their contract with Yodel should be terminated and will report them to watchdog.
Do not ever ever use them.

Pat Ndirangu found this review useful

31 May 2013

Reply from Yodel

Hi Helen

I'd really like to help you with this. If you'd please email your full address and contact number to social.media@yodel.co.uk, I'll take a look into that for you.



Great products, fast delivery, frequent discount codes

I always use this site and have done for around 3 years and its products are the same price as other sites and delivery is free and fast. I have never had any problems but I am sure they would sort any out, as they are easily contactable on FB and twitter.
They email discount codes for a certain % off which keeps you loyal.

Helen Neville´s profile

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Helen Neville
Cardiff, United Kingdom