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Item not received even after 2 weeks - Don't trust the couriers they use. Pathetic customer support

I ordered 14 days back and still no sign of my order. I had paid for next day delivery. The yodel puts fake claims of trying delivery and leaving call cards. No response to emails. No help even after talking to them. They claim that they have refunded my next day delivery charges, which is not correct. Still waiting helplessly for their feedback.
Now I can't even track my order as the link is not valid. Will never buy from them. They do not care for the customers.

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Mohammad Asim
New Delhi, United Kingdom